Documentation

Booking and Cancellation Terms

These terms govern the booking and contracting of the guided activities offered by Pyrenees Extrem (Avinguda Pompeu Fabra, 8-10, 4t 3a, 08820 El Prat de Llobregat, Barcelona, Spain — Tax ID / NIF 46791393D). For any questions about these terms, you can contact us at pyreneesextrem@gmail.com or +34 644 49 50 11.

Making a booking, through any channel (website form, email, WhatsApp or phone), implies acceptance of these terms.

1. Booking and payment

To confirm a booking, a 30% deposit of the total price must be paid. Until this payment is received, the booking is not considered confirmed and the place is not guaranteed.

The method and timing of the remaining payment are agreed directly with the guide responsible for the activity, by email, WhatsApp or phone.

2. Cancellation by the customer

• More than one month before the activity: 100% of the deposit is refunded.
• Between one month and one week before the activity: the deposit is not refunded, but the activity is rescheduled to a new date.
• Less than one week before the activity: the deposit is forfeited and the activity is not rescheduled, except in cases of duly justified force majeure (e.g. a demonstrable injury to the customer), in which case the activity is rescheduled.

3. Cancellation by Pyrenees Extrem

If Pyrenees Extrem needs to cancel an already-confirmed activity (for example, due to a sudden change in weather conditions), a new date will be proposed. If no alternative date can be agreed, the amount paid will be refunded.

4. Right of withdrawal

Under article 103.l) of Royal Legislative Decree 1/2007, of 16 November, leisure activities with a fixed or determinable date and time of performance are not subject to the standard 14-day right of withdrawal that applies to other online purchases.

5. Images and recordings

During activities, Pyrenees Extrem may take photographs and videos for promotional and marketing purposes on the website and social media. Taking part in an activity implies acceptance of this use, unless the customer expressly states otherwise before the activity begins.

6. Data protection

Personal data provided during the booking process is processed by Pyrenees Extrem (Data Controller) for the purpose of managing the booking and providing the contracted service, based on the performance of a contract (Art. 6.1.b GDPR). Data will not be shared with third parties, except where legally required. You can exercise your rights of access, rectification, erasure, objection, restriction of processing and portability by contacting pyreneesextrem@gmail.com.

7. Applicable law

These terms are governed by Spanish law. Any dispute will be submitted to the competent courts under current consumer-protection regulations.